Help Center
Plain-language guides for every feature. Written for warehouse staff, not developers.
Getting Started
- Platform Overview Learn what storq.io does, who it's for, and the key concepts you need to get started.
- First Steps Set up your account, create your first warehouse, add a product, and receive stock in under ten minutes.
- Notifications How in-app notifications work and what triggers them.
- API Keys and Webhooks How to create API keys and configure webhook endpoints.
Warehouses & Locations
Products
- Adding Products Create products, assign SKUs, and manage product details in the dashboard.
- Barcodes How barcodes are generated and how to use them for scanning during warehouse operations.
- Importing Products via CSV Bulk-import your product catalogue from a spreadsheet using the CSV import feature.
- Low Stock Alerts Set minimum stock levels and get notified when a product is running low.
Customers
B2B Portal
- Setting Up the Customer Portal How to enable the portal, set branding, and invite customers.
- Product Catalogue and Pricing How products appear in the portal, per-customer discounts, and payment options.
- Portal Orders and Checkout How customers browse, add to cart, and place orders through the portal.
- Portal Invoices and Payments How customers view invoices, download PDFs, and pay via Stripe.
Orders
- Creating Orders Create new orders, add line items, and assign them to customers.
- Order Statuses Understand the lifecycle of an order from pending through to shipped.
- Fulfillment Workflow Walk through the pick, pack, and ship process that gets orders out the door.
- Shipping Orders and Adding Tracking Numbers How to mark orders as shipped and add tracking numbers so customers stay informed.
Invoicing
- Invoices How invoices are auto-generated on shipment, what they contain, and how to view or download them.
- Tax Rates How to configure tax rates per country and how tax is applied to invoices.
- Stripe Payments Connecting Stripe, payment links, and how Stripe Checkout works.
- VAT Reverse Charge for EU Sales How the VAT reverse charge mechanism works and when it applies to your invoices.
Stock Management
- Receiving Stock (Goods In) Record incoming inventory so your stock levels stay accurate.
- Stock Transfers Move stock between locations within a warehouse.
- Stock Adjustments Correct stock levels when the physical count doesn't match the system.
- Stock Takes Run a full or partial stock take to verify your inventory is accurate.
- Importing Stock Adjustments Bulk-adjust stock levels by uploading a CSV file.
- Processing Returns How to process returns and reinstate stock.
- Lot and Serial Tracking How to use lot and serial numbers, expiry dates, and status tracking.
- Understanding Stock Movements What stock movements are, how they are recorded, and how to review your movement history.
Purchasing
Reports
- Understanding Inventory Reports How to use inventory reports to see stock levels, valuations, and movements across your warehouses.
- Understanding Order Reports How to use order reports to track sales volume, revenue, and fulfillment performance.
- VAT Reports and Exporting How to generate VAT reports and export them for your accounting or tax filings.